SMS Terms & Conditions

These SMS Terms & Conditions govern text messaging between you and Summit Plumbing and Backflow Solutions (“Summit,” “we,” “us”). By opting in to receive text messages from us, you agree to these terms. Our Privacy Policy describes how we collect, use and protect your information.

SMS Consent and Your Information

Phone numbers and SMS consent records collected through our forms and communications will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell or rent mobile numbers, opt-in records or texting consent. Service providers that help us deliver messages may process the information needed to provide that service on our behalf, solely for that purpose. For full details, see our Privacy Policy.

Types of SMS Communications

If you have consented to receive text messages from Summit, you may receive messages in the following categories:

• Service conversations and notifications: appointment confirmations and scheduling updates, technician arrival notices, estimate and invoice notifications, backflow test reminders, service follow-ups, and replies to questions you text us.
• Customer care: messages responding to your inquiries and supporting your service requests.
• Marketing and promotions: news and special offers about our services. Promotional texts are sent only with your separate express written consent and are never a condition of purchasing our services.

Example message: “Summit Plumbing & Backflow: Your technician is scheduled for tomorrow between 9–11 AM at 123 Main St. Reply C to confirm, R to reschedule. Reply STOP to opt out.”

Message Frequency

Message frequency varies based on your service requests and conversations with us. You may receive up to 10 messages per week during an active service request. If you opt in to promotional messages, frequency may vary but will be kept reasonable.

Potential Fees

Message and data rates may apply depending on your mobile carrier and plan. Charges are billed by your carrier, not by Summit. Carriers are not liable for delayed or undelivered messages.

Opt-In Method

You may opt in to receive text messages from Summit by submitting an online form on our website that includes SMS consent language, such as our service request, booking or new client forms. Agreeing to receive text messages is optional and is not a condition of purchasing our services. We maintain records of opt-ins and opt-outs.

Opt-Out Method

You can unsubscribe at any time by replying STOP to any message from us. We may send one final message confirming your opt-out, after which you will receive no further texts unless you opt in again. You may also contact us directly to withdraw your consent.

Help

For assistance, reply HELP to any message, call us at 229-500-1203, or reach us through our contact page.

Standard Messaging Disclosures

• Message and data rates may apply.
• Reply STOP to opt out at any time.
• Reply HELP for assistance.
• Message frequency may vary.
• See our Privacy Policy and these SMS Terms & Conditions for full details.

Contact Us

Questions about these SMS Terms & Conditions:

• By phone: 229-500-1203
• By mail: Summit Plumbing and Backflow Solutions, 105 Baldwin Drive, Albany, GA 31701
• Website: www.summitpbsolutions.com